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POSTAGE CHARGES. EXC VAT
1 TO 3 DAYS DELIVERY. May take longer during busy times or during adverse weather conditions such as Christmas etc. please call to clarify before ordering.
If you are unable to wait in for goods please call us or tell us in the order comments section and we will follow your notes where practicable or we can arrange an alternative delivery address, if our postal company is unable to deliver and this is returned to us then we will have to charge another delivery charge plus a surcharge of £5.00 to cover charges incurred by us for any returns.
Please find delivery rates in table below, our software will automatically calculate your shipping charges on the total weight of your order BEFORE you make payment and after you have selected all of your products. By paying for items by weight it ensures you dont pay any more than what you should for delivery unlike alot of internet based companies who charge set prices and therefore pay more than you should.
SIMPLY CHOOSE YOUR PRODUCTS THEN VIEW YOUR SHOPPING BASKET WHICH WILL SHOW YOUR DELIVERY CHARGE.
Orders over £300.00 excluding delivery and vat are delivered FREE.
UP TO 3KG £6.00
4 TO 10KG £7.50
11 TO 15KG £9.50
16 TO 25KG £12.50
26 TO 35 KG £17.50
36 TO 50KG £19.50
51 TO 100 KG £35.00
101 TO 200 KG £58.50
201 TO 500 KG £75.00
501 TO 999 KG £100.00
Unfortunately we can only deliver in mainland UK at the above rates which includes England, Wales and most of Scotland. extra delivery charges apply to Northern Ireland and some parts of Scotland therefore please call us or email us prior to making an order.
The following locations carry a delivery surcharge and can not be guaranteed for next day delivery. Please contact us to confirm prices:
AB31 to AB38, AB40 to AB56, IV1 to 28, IV30 to 32, IV36 & 40, IV52 to 54, IV63, KW1 to 14, PA21 to PA38, PH4 to PH41, PH49, PH50, HS, IV41 to 49, IV51, 55 & 56, KA27 & 28, KW15 to 17, PA20, PA41 to 49, PA60 to 78, PH42 to 44, ZE, Northern Ireland, Isle of Man, Isle of Wight, Channel Islands.
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Our no quibble returns guarantee
We will accept a cancellation of your order during a period not exceeding 7 working days following the day after you receive your order. Refunds will be made within five working days of you having returned the items to us (at your expense) providing we receive them in an unused re-saleable condition and all pieces or parts are still packed together- please call customer services to notify us of returns. Where original packaging from the manufacturer is damaged or removed and may effect the resale value then in this event monies refunded may be subject to a re-stocking charge of 10% of the total order value should we decide to accept the items. Refunds will be made back to the method of payment used at time of purchase. ie Your credit/debit card, your account or a cheque.
Items such as tubing or rubbers which have been cut to order are excluded from refunds unless faulty.
Please note that your right to return items to us in accordance with these terms and conditions is in addition to any other statutory rights you may have.
TERMS & CONDITIONS for Taylormade North East LTD, T/as C-tech North East website use
Please read all information below carefully before placing an order.
This World Wide Web Site (the "Site") is operated by Taylormade North East ltd, a company registered at Companies House in England (No.5372895) and having its registered office at Rekendyke Ind Est, South Shields, Tyne and Wear. C-Tech North East is our trading name.
Acceptance of Terms
Welcome to the C-Tech North East On-line Store Terms & Conditions of Use.
These Terms and Conditions apply to all who visit or use the website including casual browsers. By accessing the website and/or by placing an order you agree to be bound by these Terms and Conditions. If you do not agree to these Terms and Conditions please do not use or register with, the website. C-Tech North East is a trading name of Taylormade North East LTD. While reading through these conditions we will use both these company names please do not be confused as all information refers to Taylormade North East LTD t/as C-tech North East.
At C-tech North East we strive to ensure that our after sales service is the very best.
We want you to enjoy looking around our site and we want you to continue to order from us in the future. If there is something that you are not happy with or anything you may think that needs improving then please contact us. Please help us to help you.
You can best contact us by e-mail at: firstname.lastname@example.org
Alternatively, you can call us on: 0191 4222292
Descriptions and photos.
We try to ensure that all of the items shown on the Site are accurately described. Please note that all measurements and weights are approximate.
While we try to ensure all photos and descriptions are accurate we may still use some photos for illustration purposes only and therefore the item may not be exactly the same as in the photo, colours or labelling or the brand may be slightly different however the product will do or be used as described in the description. If at any time you purchase an item and both the photo and description is different to the product you receive, we promise we will refund, replace your order in full and carriage for these items back to us will be at our expense.
We endeavour to indicate if an item is unavailable for any reason. This is updated every week. In the event that you order an item which we subsequently discover is unavailable, we will contact you and let you know when we anticipate that the item will become available. All other items will be dispatched immediately to arrive within the normal timescales.
Provision of information & Data protection
By using this site you may be asked for personal information, in doing so you may be requested to fill in forms on-line. This information will be used solely for the purpose of helping us give a better service to you the customer and is not used, sold or rented to any third party for marketing other products. If you receive emails from us it is for the sole purpose of promotions through our company designed to benefit you the customer, every email for promotions will carry an unsubscribe option. No account details or information from your payment cards are stored or used by us. Paypal is the only company who will use those details given at the time of the order to process your payment, please check their policy details before you accept payment.
All prices are stated in pounds sterling. Prices are exclusive of VAT. In the unlikely event that you order an item and the price published on the website was incorrect for any reason we will contact you to let you know the correct price and ask you whether you still wish us to continue your order at this price.
You may pay for your order in the following ways
(a) online by using most major Credit and Debit cards
(b) by Cheque or postal order payable to Taylormade North East ltd. However understandably all payments must be cleared before items are dispatched.
Delivery UK mainland addresses
Unfortunately we can only deliver in mainland UK which includes England, most of Wales and most of Scotland. extra delivery charges apply to Northern Ireland and some parts of Scotland and Wales therefore please call us or email us prior to making an order.
On all orders received on weekdays before 1pm we aim to deliver your order next working day or within 2 to 3 working days (Monday to Friday) from confirmation of your order, although it may not always be possible to do so. A delivery charge may be payable. You will be notified of any delivery charges when you place your order in the shopping basket. All delivery charges are based on weight of the product or total weight of the order. Unlike some other sites we only base our delivery charges on the charge by our carriers and our packaging costs. The delivery charge is charged on the total weight of the order. You may also receive free delivery on orders costing over an agreed amount this will be shown in your basket at the time and may change from time to time. Your delivery cost is shown in the 'mini-basket' on the top right of every page and on the checkout page to help you see how much delivery will cost.
When receiving your deliveries you must ensure that the full order is checked before signing for them. No refund will be given and Taylormade North East ltd will not be held responsible for any missing items or damaged items unless this has been stated on the carriers signature form/ computer. If your goods are damaged on delivery, you MUST sign for them “Damaged” so that we can claim on the carrier and issue you with a refund or, do not accept the delivery and return to sender. If for any reason you are not satisfied with the goods, you can return them for a full refund, providing they are in good condition. ( see our no quibble guarantee below ) (Please note that we cannot guarantee that your order will be delivered in the time specified should conditions out of our control change)
Right to cancel, Returns and Refunds
In the event that you cancel an order before the items have been despatched to you, we will give you a full refund of any monies paid within five working days of receipt of written notification from you that you wish to cancel your order (written means via post or email).
Electrical items warranty
We also offer to domestic customers a 12 month guarantee on electrical equipment purchased from us. Any item which has failed due to faulty workmanship or faulty materials will be replaced or repaired free of charge or a full refund given. This guarantee does not cover wear and tear, misuse or user abuse. It may be necessary to inspect the item(s) and we may ask that the item(s) be returned to us for inspection. Should this inspection prove to show misuse, our normal carriage charges will apply to the goods' return.
Any item purchased by a company or business for commercial use will not be provided by the same guarantees as a domestic consumer. Therefore any deliveries made to a business address or in the name of a business or self-employed person will fall under this category.
These terms and conditions constitute the entire agreement between us in respect of the use of the website and the items and services offered via the website. We may vary these terms and conditions from time to time without notice and you should therefore check them each time you intend to make a new purchase.
If any of these terms and conditions are found to be invalid this shall not affect the validity of the remaining provisions which shall remain fully enforceable. No waiver by us of any condition shall be deemed to be a waiver of any other Term & Condition. These Terms & Conditions do not affect your statutory rights.
If any of these Terms & Conditions are found to be invalid, these should not invalidate the remaining conditions which shall remain enforceable.
Interuption to on-line services
Taylormade North East ltd aims to offer our customers, the highest level of customer service at all times. This includes the C-tech North East website. However, Taylormade North East ltd will make no guarantee that the site will meet your requirements or that the site will be fault free. We are unable to accept any claims resulting from faults with, or any inability to access the site. Occasionally, access to the website will be restricted due to maintenance and repairs. We will endeavour to minimise these interruptions to the service. If you are unable to access the site, or if a fault occurs in using the site, you should immediately contact us at email@example.com and we will attempt to correct the fault as soon as possible. We cannot accept responsibility for any delay in processing of orders due to the interruption of our on-line connection through a breakdown in a third party's service resulting in an ability to receive data.
Although we make every effort to ensure the content of the website is accurate and current, The C-Tech North East website is provided on an "as seen" basis without any warranties or guarantees or any kind. By accessing the site you accept the risks associated with the Internet, software and telecommunication links and you accept any costs of access.
Intellectual Property: All materials within the Site are the intellectual property of Taylormade North East LTD. Such materials may not be copied save to the extent necessary to view them on-line. However, you may print complete pages of the site as hard copies for your own personal use.
Accuracy of Information: Whilst Taylormade North East LTD uses reasonable endeavours to ensure that the contents of this Site are accurate and up to date it does not accept any liability for any information which may not be accurate. Taylormade North East LTD is reliant upon third parties for much of the information provided (see below) and reserves the right to change data, references and product specifications at any time.
The contents of this site are for general information and public relations purposes only and do not purport to provide advice, make any offer or otherwise create or lead to the creation of any legally enforceable relationship between Taylormade North East LTD and you. No reliance should be placed on any statements made on the site, whether for investment purposes or otherwise. Taylormade North East LTD excludes to the fullest extent permitted by law all liability resulting from your access to the site including (without limitation) any loss, (financial or otherwise) or damage resulting directly or indirectly from any such reliance. Taylormade North East LTD accepts no liability or responsibility whatsoever for any other web sites which may be accessed through the C-Tech North East site.